Customer support
Helpwise alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source multi-channel customer inbox with email support, agent presence, canned replies, and reporting.Open on GitHub ↗freescout-help-desk/freescout★4,464 GitHub starsAGPL-3.0 licenceSelf-hosted shared mailbox and helpdesk for email conversations, tags, assignments, and templates.Open on GitHub ↗
What you give up either way
- Omnichannel connectors (WhatsApp, Facebook, Instagram, SMS, calling) beyond a single email channel
- Mobile apps (iOS/Android) and polished UX
- Hosted chatbots, AI Assist autosuggestions, and advanced AI features
- Enterprise features: SSO, audit logs, priority support, and high-availability infra
- Built-in knowledge base / help center and advanced integrations marketplace
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Helpwise, and it does not prove anyone has run it for a month. How we decide.