Customer support
Featurebase alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source omni-channel customer support desk with live chat, email, and ticketing workflows.Open on GitHub ↗papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat with embeddable widget and multichannel inbox for support teams.Open on GitHub ↗
What you give up either way
- Enterprise-grade compliance and audits (SOC 2, GDPR, CCPA)
- High-scale infra guarantees (sub-150ms latency, >99.9% uptime) and operational readiness
- Polished product UX, broad set of prebuilt integrations, and bundled AI resolution pricing
- Built-in migration assistants and one-click migrations from other platforms
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Featurebase, and it does not prove anyone has run it for a month. How we decide.