Customer support
ADELANTE LTD alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source omnichannel helpdesk for managing customer conversations across chat, email, and social channels.Open on GitHub ↗papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat and inbox for website messaging and basic support workflows.Open on GitHub ↗
What you give up either way
- Managed implementation, ongoing QA tuning, and weekly optimization
- SOC 2 / GDPR compliance assurance maintained by vendor
- Multi-channel integrations and unlimited integrations offered by the vendor
- 30-day money-back guarantee and vendor SLA/ops
An open-source project doing the core job proves a replacement is possible. It does not prove it matches ADELANTE LTD, and it does not prove anyone has run it for a month. How we decide.