Customer support
Tidio alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
kaymen99/langgraph-email-automationMulti AI agents for customer support email automation built with Langchain & Langgraph (demonstrates automating support email handling with open tooling).Open on GitHub ↗Engmhabib/Customer-Support-AI-AgentAn AI-powered customer support automation system using Crew AI and LangChain (example of automating responses, escalation, and integration with a support flow).Open on GitHub ↗
What you give up either way
- Managed Lyro AI optimizations and guaranteed resolution SLAs
- Built-in 120+ third-party integrations and platform-native connectors
- Hosted analytics, reporting dashboards, and advanced Copilot features
- Compliance and managed security guarantees (SOC2/HIPAA) and premium support
- Scale, reliability, and polished multi-channel routing out of the box
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Tidio, and it does not prove anyone has run it for a month. How we decide.