Customer support
Productlane alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,565 GitHub starslicence unclearOpen-source omni-channel customer support with live chat, email, and shared inbox for agents.Open on GitHub ↗abhinavxd/libredesk★2,682 GitHub starsAGPL-3.0 licenceSelf-hosted omnichannel customer support desk combining live chat, email, and ticketing in one binary.Open on GitHub ↗
What you give up either way
- Deep, out-of-the-box Linear integration and UI polish tying replies to issue status
- Hosted self-updating Help Center that auto-publishes from resolved issues
- Included AI credits / turnkey pricing and per-user billing
- Single-vendor uptime, security, and white-glove migration support
- Built-in multi-portal, multi-language, SSO, and SLA features
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Productlane, and it does not prove anyone has run it for a month. How we decide.