Customer support
LiveChat alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,561 GitHub starslicence unclearFull open-source omnichannel customer support platform with live chat, agent inbox, and integrations.Open on GitHub ↗papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat with embeddable widget, real-time messaging backend, and agent UI.Open on GitHub ↗
What you give up either way
- 200+ built integrations and marketplace apps
- Advanced reporting, staffing prediction and on-demand enterprise reporting
- AI Copilot and bundled AI features (text enhancement, summaries)
- Enterprise features: SSO, white-label at scale, HIPAA-certified support and SLAs
- Polish: mobile apps, multi-channel inbox (native WhatsApp/Apple Messages/SMS), uptime SLA
An open-source project doing the core job proves a replacement is possible. It does not prove it matches LiveChat, and it does not prove anyone has run it for a month. How we decide.