Customer support
Hiver alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source omnichannel customer messaging platform with inboxes for email, chat, and social channels.Open on GitHub ↗freescout-help-desk/freescout★4,464 GitHub starsAGPL-3.0 licenceSelf-hosted helpdesk and shared mailbox for managing customer emails and tickets.Open on GitHub ↗
What you give up either way
- Enterprise compliance and attestation (SOC2/ISO/HIPAA) out of the box
- Large catalog of native integrations and omnichannel connectors
- Mature multi-agent workflows, routing, and admin tooling
- Hosted voice/SMS and pooled minutes functionality
- Hiver-managed security, uptime SLA, and vendor support
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Hiver, and it does not prove anyone has run it for a month. How we decide.