Customer support
Gorgias alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source omnichannel customer support platform with unified inbox for chat, email, and social messaging.Open on GitHub ↗abhinavxd/libredesk★2,682 GitHub starsAGPL-3.0 licenceSelf-hosted omnichannel customer support desk providing live chat, email, and ticketing in a single binary.Open on GitHub ↗
What you give up either way
- Pre-trained model trained on the vendor’s proprietary 1B+ conversation dataset
- Direct OpenAI partnership / deeper model access claimed by vendor
- Native, one-click Shopify integration and embedded store UI
- 300+ out-of-the-box integrations and marketplace
- SLA-backed platform stability and holiday-season scaling guarantees
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Gorgias, and it does not prove anyone has run it for a month. How we decide.