Customer support

Freshdesk alternatives

2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.

The full assessment →

The projects

zammad/zammad5,831AGPL-3.0Web-based open source helpdesk and ticketing system with email, REST API, and agent interface.Open on GitHub glpi-project/glpi6,201GPL-3.0Full IT asset and service management platform providing ITIL-style service desk and ticketing features.Open on GitHub

What you give up either way

Enterprise-scale integrations and marketplace apps
Prebuilt AI agents and OOTB Freddy AI features
Sandbox, audit logs, and advanced compliance controls
Built-in ITAM/CMDB features and deep cloud discovery
Analyst recognition, vendor support, and guaranteed SLAs

An open-source project doing the core job proves a replacement is possible. It does not prove it matches Freshdesk, and it does not prove anyone has run it for a month. How we decide.