Customer support
Escalated alternatives
3 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
escalated-dev/escalatedthe vendor’s own source★37 GitHub starsMIT licenceEscalated is an open-source, embeddable support ticket system with a shared Inertia.js UI that runs natively inside Laravel, Ruby on Rails, and Django applications.Open on GitHub ↗freescout-help-desk/freescout★4,479 GitHub starsAGPL-3.0 licenceSelf-hosted help desk and shared mailbox for managing support tickets and team collaboration.Open on GitHub ↗faveosuite/faveo-helpdesk★1,251 GitHub starsOSL-3.0 licenceLaravel-based open source ticketing system providing a full-featured helpdesk and support portal.Open on GitHub ↗
What you give up either way
- Hosted Cloud features (unified control plane, hosted email delivery, SPF/DKIM management)
- Vendor-managed backups, infrastructure, and enterprise support
- Hosted analytics/centralized cross-app visibility
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Escalated, and it does not prove anyone has run it for a month. How we decide.