Customer support
Crisp alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat with embeddable widget and agent inbox for website messaging.Open on GitHub ↗chatwoot/chatwoot★35,562 GitHub starslicence unclearOmnichannel open-source customer messaging platform with embeddable chat, shared inbox, and automations.Open on GitHub ↗
What you give up either way
- Built-in omnichannel integrations (WhatsApp, Instagram, Messenger, etc.)
- No-code visual workflow/automation builder
- Included AI credits and prebuilt AI Agent templates
- Enterprise features like SLAs, dedicated onboarding, enhanced rate limits, and white‑labeling
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Crisp, and it does not prove anyone has run it for a month. How we decide.