Customer support
Chatwoot Cloud alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOmnichannel customer support desk with embeddable widget, email, and agent inbox.Open on GitHub ↗papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat with an embeddable website widget and agent inbox.Open on GitHub ↗
What you give up either way
- Enterprise compliance (SOC 2 Type II) and associated attestation
- Official, production-grade multi-channel integrations (WhatsApp official, full social channels)
- Scale, SLA, and managed cloud operations
- Built-in Captain AI credits/managed AI billing and native voice/phone features
- Vendor support, refunds, and account management
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Chatwoot Cloud, and it does not prove anyone has run it for a month. How we decide.