Customer support
Chatbase alternatives
2 open-source projects that already do this job. Free to use - not free to run, which is what the numbers on the right are for.
The projects
chatwoot/chatwoot★35,562 GitHub starslicence unclearOpen-source omni-channel customer support platform with chat widget, email integrations, and agent inbox.Open on GitHub ↗papercups-io/papercups★6,097 GitHub starsMIT licenceOpen-source live customer chat platform with embeddable widget and backend conversation management.Open on GitHub ↗
What you give up either way
- Enterprise-grade compliance and certifications (SOC2/HIPAA) and associated tooling
- Scale, reliability, and multi-channel managed integrations (telephony, WhatsApp, Slack, etc.)
- Zero-data-retention / contractual data protections and enterprise SLAs
- Built-in advanced integrations (Zendesk, Salesforce, Shopify) and add-on marketplace
- Polished multi-agent orchestration, auto-retraining, and advanced analytics
An open-source project doing the core job proves a replacement is possible. It does not prove it matches Chatbase, and it does not prove anyone has run it for a month. How we decide.